General FAQs
Yes. We provide a warranty on repairs for 3 months from the repair date.
To make opening commonly used programs more easy, the support software keeps a list of the 10 previously opened
programs. If this is your first time launching the support software on your computer or you have deleted your '.ini' file, there
is no record of the previously opened programs. Once you open a program with the support software, you should not receive this error
upon launching the support software.
This happens when your desktop DPI setting is set to a value greater than 96 DPI. To correct this
right click on your desktop, select 'Properties', choose the 'Settings' tab, click the 'Advanced' button, now choose "Normal size (96 DPI)"
from the 'DPI setting' dropdown list.
RUG3 FAQs
Unfortunately, no.
130 - 180.
80 - 200 scans/sec. The RUG3 scan time is an output of the SysSetup
module.
No, multipliers are only needed for integers in telemetry arrays.
You must download and install a driver to communicate with the RUG3 via USB. The driver
is available on our downloads page or simply click here to download it.
Up to 1200 pulses/sec. Please note that this requires the use of the pre-programmed
shaft encoder module (even if you are not using a shaft encoder) to count the pulses. When using the shaft
encoder module digital input pairs are used. Therefore you may be sacrificing a digital input. For example,
if you wanted to monitor two digital inputs in this way you would connect to digital inputs 1 and 3, sacrificing
2 and 4. If you do not need to count speeds in excess of 128 pulses-per-second, then all digital inputs are
available for use and you would not need to use the shaft encoder module.
If you changed the communication settings on the P1 port in your program you will not be
able to communicate with the unit with a PC. To get out of this mode repetitively press the reset button
on the RUG3 until you get the program in the RUG3 to stop running. This could take just a few resets or multiple resets
quickly and consecutively. To avoid this problem, use the P2 port. If you must use the P1 port, do not change
the communication settings of the P1 port immediately on boot up but instead a timed interval after boot up.
This will keep you from getting locked out of your unit on the P1 port.
50 mA.
The 'ComSetup' module would need to be re-installed whenever the protocol, baud rate,
etc. is altered. An easy way is to design a ComSetup module for each protocol you want to use, then
trigger the installation of the one you wish to be in effect.
In the 'AnalogOutput' module, make sure you are using a trigger (such as the xxx.SecTrg output
of the 'SysSetup' module) in the 'Enable update' field and not a '1'.
RUG5 FAQs
No, you could burn out your CPU or display by doing this. Always
make sure you power down your unit before plugging in or un-plugging the display.
30 for the local display. 150-180 for the large, external display.
~10 scans/sec
No, multipliers are only needed for integers in telemetry arrays.
Up to 128 pulses/sec.
Make sure your serial cable is plugged into the RUG5 CPU RS232 port on the bottom
of the unit and not the Modem RS232 port on the top of the unit.
The Analog Output on the RUG5 is an additional circuit board that must be added
onto your Analog board at the factory. Although the nomenclature and connector are present, the
Analog Output option may not be installed on your unit.
The bootloader change was made in August of 2003.
The easiest way to tell is to reboot your CPU. If the CPU automatically starts running
it's program within 60 seconds then the CPU has the new bootloader.
The RUG5 loop board simply provides a trickle charge to the battery. If there are any
other loads on the battery other than the Rugid, you will need to charge the battery with an external charger.
RUG9 FAQs
If you have a Relay card or a Loop Supply card in your expansion
card cage then the cage needs to be separately powered.
No, you could burn out your CPU or display by doing this. Always
make sure you power down your unit before plugging in or un-plugging the display.
150 - 180.
~10 scans/sec
No, multipliers are only needed for integers in telemetry arrays.
Up to 128 pulses/sec.
Power comes from either the local unit Loop Supply card or an external loop supply
sensing the analog output. For example when using the local Loop Supply card one way you could wire
it is the following:
Loop+ → AO+
AO- → Load+
Load- → Loop-
Loop+ → AO+
AO- → Load+
Load- → Loop-
A common mistake is not powering the unit through the Sleep card. If the unit
is not powered through the Sleep card, the Sleep card will not be able to power down the unit.
The bootloader change was made in August of 2003.
The easiest way to tell is to reboot your CPU. If the CPU automatically starts running
it's program within 60 seconds then the CPU has the new bootloader.
The RUG9 loop board simply provides a trickle charge to the battery. If there are any
other loads on the battery other than the Rugid, you will need to charge the battery with an external charger.
The receive threshold is -32dBm in a noise-free system. We advise to have no more than 16 dB of attenuation end-to-end.